CNP - FAQ

FAQ

Q: Who can access CNP Insupass?
A: To access the Insupass portal you need to hold a valid insurance policy with CNP CYPRIALIFE and CNP ASFALISTIKI, when you get access the service.

Q: What is the process of registering with the Insupass?
A: On the CNP CYPRUS, CNP CYPRIALIFE and CNP ASFALISTIKI website, you will find at the top right corner of the page the button “Log in to Insupass”. Once you click on it you will be redirected at the dedicated page that will give access to subscribers to log in to the Insupass service and for non-subscribers the ability to apply for access via the “Online Sign Up”. 

You can register for Insupass via CNP CYPRIALIFE and CNP ASFALISTIKI mobile apps.

Q: What is required for the online sign up of new insupass subscribers?
A: Once you click on “Online Sign-Up” you will be redirected to the Sign Up page and you will have to complete your personal details, your mobile phone number and your email. You will have to follow the instructions on the page in order to gain your access codes. To complete the registration, you will receive an SMS for validation purposes.

Q: I forgot my username. What should I do?
Α: If this happens for the first time, you can follow the process indicated on the “online sign up of new clients” that is described above. Following the process, you will gain a new username and new password. If you have completed this process once, please contact our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: I forgot my password. What should I do?
Α: From the Insupass “Log In page”, click on “I forgot my password” and follow the instructions and process as indicated on the webpage.

Q: I have changed my phone number or email. What should I do?
A: Please contact our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: My account seems deactivated. What should I do?
Α: You can activate your account by contacting our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: I would like to deactivate my account on Insupass. What should I do?
Α: Please contact our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: I have issues with the webpage of Insupass. What should I do?
A: The webpage is compatible with the following browsers & Apps:
Apps
Asfalistiki: Android 4.1 (API level 16) and later
Cyprialife: Android 5.0 (API level 21) and later
Asfalistiki: iOS 10.0 and later
Cyprialife: iOS 11.0 and later

Web Browsers
It is recommended to keep your browser updated!
Google Chrome
Apple Safari
Microsoft Internet Explorer 11+
Microsoft Edge
Mozilla Firefox
Please make sure you have a compatible version. In case the issue has to do with pop-up windows, you should enable them in your browser.

For further assistance, please contact our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: I do not see all the insurance policies I hold with the CNP CYPRUS Group in Insupass. What should I do?
Α: If you hold policies in both companies of the CNP CYPRUS Group, you should select “Clients Portal” on the company you have your policies.
For further assistance, please contact our Customer Service Support Center:
Phone. 22363425
Email. [email protected]

Q: I see information about my insurance policies in Insupass and I have question or need further clarification. What should I do?
Α: Please contact our Customer Service Support Center:
CNP CYPRIALIFE: phone 22111213
CNP ASFALISTIKI: phone 22887600